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34 million Christmas shoppers prepare to face the fraudsters on Cyber Monday

As Christmas shopping frenzy Cyber Monday (December 2nd) approaches, research has found that British online shoppers have been victims of fraud totalling [i]£1.5bn in the past twelve months.

  • Online fraud has cost UK shoppers £1.5bn since the last festive season
  • Four million online fraud victims in the UK a year with an average loss of £371
  • Barclays and Kaspersky Lab urge 33.6m online shoppers to be “netwise” this Christmas

Barclays complaints down as new Spotlight Report highlights improved customer service

For the first time Barclays has declared complaints figures on a quarterly basis, twice the frequency required by the Financial Conduct Authority (FCA). At the same time, as part of Barclays drive to improve transparency and customer service, the bank has also published its first Spotlight Report to demonstrate how it is listening and changing.

BNRI and Ilex Partners form strategic partnership for China

Barclays Natural Resource Investments (“BNRI”), a global private equity business focused on natural resource investment opportunities and a division of Barclays Bank PLC, and Ilex Partners Limited (“Ilex”), a Beijing-based corporate advisory firm, today announced a strategic partnership. Ilex will work closely with BNRI in relation to business development in mainland China, enabling BNRI to grow and strengthen its portfolio companies and pool of co-investors.

Barclays provides £1.5m to Norton Radstock College

Barclays has provided a £1.5m finance facility to assist Bath and North East Somerset based, Norton Radstock College, a further education college located in Radstock, with a £3m campus upgrade.

The Elderly Alien Nation

  • Over 4million1 elderly UK residents feel Britain has become an ‘alien nation’
  • Loud music played in shop is the ultimate bug bear for over-65s
  • High street bank becomes first to use an “Aging Suit” for staff to appreciate over-65s daily challenges

Barclays research has found that 4.3million1 (40%) of over-65s say that they don’t feel at home in their own country as the UK is becoming a playground for the young.

Also, nearly half of all respondents (49%) feel that the current services they use every day on the high street are designed purely around the needs of a younger rather than older generation.